When asking about an existing purchase, please include your order number and the email address used at checkout. This helps our team locate the transaction and review its status.

If possible, briefly describe the product and the question you need help with, such as tracking, an address correction, payment, or an item detail.

If a desk organizer, binder, document tray, pen or pencil set, notebook, or other item arrives damaged, incomplete, incorrect, or materially different from its description, please contact us promptly.

Please provide your order number, a brief description, clear photographs of the affected product, and images of its packaging or shipping label where relevant.

After reviewing a verified issue attributable to us, we will provide an appropriate resolution such as a replacement, reshipment, refund, or return instructions, consistent with applicable law.

Minor variation in printed color, surface tone, or finish may occur. Such differences are not automatically defects; substantial discrepancies will be reviewed.

Please contact customer support before sending merchandise back. Your business invoice or registered-company address is not automatically our returns warehouse.

When a return request has been approved, we will provide the appropriate warehouse address and instructions. Please do not send a parcel to the registered office without prior authorization.

We aim to respond to customer inquiries within approximately 24 hours. Published support hours are 8:00 AM - 10:00 PM Daily; situations requiring carrier or payment investigation can take longer.

Email: service@vuzqerim.com
Telephone: +852 2261 0426