Vuzqerim™ is owned and operated by Quanzhou Yanbang Trading Co., Ltd.. Its legal representative is Xu Minghui.

Our collection includes desktop organizer trays, filing and letter trays, storage binders, notebooks, memo pads, fountain pens, mechanical pencils, pen sets, and other coordinating office essentials.

We work to depict items faithfully. Slight differences in surface finish, paper appearance, shade of black or gray, and screen color can occur. Specifications in individual listings are the most useful reference.

Small variations within reasonable production tolerances are not necessarily defects. A broken, missing, unusable, or materially misdescribed item should be reported to customer support.

No manufacturing claim should be assumed. Vuzqerim™ curates and sells the items shown on the website. Check the listing for exact materials, manufacturer information where supplied, and included components.

Included accessories, ink refills, lead, storage cases, and other components vary by product. Consult the exact product description and photographs of the selected set before ordering.

Orders normally require 2–4 business days after payment confirmation, and may need up to 5 business days during especially busy periods.

Where standard U.S. shipping is available, estimated transit is usually 10–15 business days after dispatch. Processing time is additional, and arrival dates are not guaranteed.

Available carrier choices and shipping charges for your address appear during checkout, before you place the order.

Orders may be fulfilled through approved logistics or warehousing partners. The package origin can differ from our registered business address.

When the parcel has shipped and carrier tracking is available, shipping or tracking details are normally emailed to the address used at checkout.

Allow some time for scans and carrier transfers. If tracking remains inactive or the delivery is significantly overdue, email support with the order number.

Check your mailbox, delivery area, reception, and neighbors or household members who may have accepted the parcel. Contact us if it is still missing so we can review the situation.

Contact support as soon as possible. We will try to help before fulfillment, but changes may not be possible after processing or dispatch begins.

For eligible merchandise, you may request a return within 30 calendar days after confirmed delivery, subject to the Return & Refund Policy and applicable law.

Email service@vuzqerim.com with your order number, the item concerned, the reason, and photographs if relevant. Wait for approval and the correct return destination before sending the goods.

For a preference-based return, customers generally bear return postage. When a problem is confirmed as our error, we will address the reasonable return or replacement costs caused by that error.

After an eligible return is received, checked, and approved, we aim to initiate the refund within 5–10 business days; your payment provider may need additional time to post it.

Contact us promptly, preferably within 7 calendar days after arrival, with the order number and clear photographs of the goods, package, and shipping label. This reporting request does not remove statutory rights.

Email service@vuzqerim.com or call +852 2261 0426. Our customer service hours are 8:00 AM - 10:00 PM Daily.