Customers may request a return of eligible merchandise within 30 calendar days after confirmed delivery. Please contact support within that period to open the request.

A request within the period does not by itself guarantee approval; product eligibility and the conditions below still apply. Applicable statutory rights are preserved.

Email service@vuzqerim.com before sending anything. Include your order number, product name, reason for return, and photographs or videos if you are reporting an issue.

For goods received damaged or incomplete, photographs of the outside packaging and shipping label can help us review the case. Our team will provide instructions after checking the request.

For a preference-based return, products should ordinarily be unused, complete, unmodified, and protected from damage. Retain all reasonably available accessories, removable dividers, pen cases, refills, packaging, labels, and inserts supplied with the order.

Items such as writing instruments must not be used beyond a normal inspection necessary to determine whether they meet the description. Ink stains, extensive writing, missing components, or other signs of customer-caused use may affect eligibility for a preference-based return, subject to mandatory consumer protections.

Office accessories may show minor differences in surface sheen, black or gray color tone, notebook paper appearance, finishing details, or dimensions due to photography, production tolerances, and device display settings.

Small cosmetic variations are not necessarily manufacturing defects. If a product is broken, not functional as described, or substantially different from the listing, contact us with photographs so we can review an appropriate resolution.

The legal business address listed below is not automatically a returns warehouse. Do not send an item there without authorization.

Once a return is approved, customer support will supply the correct destination and any required return reference. Parcels sent without approval or to the wrong location may not be traceable or accepted.

Personalized or customized merchandise, gift cards, products clearly marked final sale before purchase, and goods damaged through misuse or materially altered after delivery may not be eligible for a preference-based return. Missing parts may also affect eligibility.

These exclusions do not override legally required remedies for defective or nonconforming items.

Please inspect your parcel after arrival. We ask that you report breakage, missing components, wrong items, or material discrepancies within 7 calendar days of delivery where possible.

Send clear photos and the order number. When a problem attributable to us is confirmed, we will provide a reasonable refund, replacement, reshipment, or return solution without imposing extra costs that resulted from our error. Mandatory consumer protections remain applicable even when a problem is reported later.

For a change-of-mind return, the customer ordinarily pays the cost of shipping the item to the approved returns location. Original delivery fees are generally nonrefundable in that situation except where law requires otherwise.

If the return results from a verified error by us, we will address the reasonable shipping costs associated with correcting that problem. No restocking fee applies to an approved return.

Pack notebooks to prevent bent corners or moisture exposure, protect metal pen components and writing instruments, and use padding to safeguard desktop organizers, trays, and filing accessories during transit. Include any required return reference.

For a preference-based return, choose a trackable service where possible and retain proof of shipment. Follow the approved destination and packaging instructions provided by our team.

Approved returned merchandise may be examined once it reaches the designated facility. Where the return meets the applicable conditions, we aim to initiate the refund within 5–10 business days after inspection and approval.

The customer’s bank or card issuer may need additional time to reflect the refund in the account.

Refunds are usually made to the original payment method. If that method is unavailable, support and the payment processor will review an alternative permitted by law and the provider’s rules.

In appropriate cases, a replacement or refund may be authorized without physical return, based on the facts of the claim.

Exchanges depend on current stock and available product variants. For a different notebook format, writing instrument, organizer size, or color, support may recommend returning the original eligible item and placing a new order rather than processing a direct exchange.

Any difference in product configuration or price will be handled as described in the agreed exchange or replacement instructions.

Contact support promptly if you wish to cancel. A cancellation may be possible before processing or fulfillment begins, but may not be available after dispatch preparation. No cancellation fee is charged for an order successfully canceled before fulfillment.

Nothing in this policy reduces rights or remedies that customers cannot lawfully waive under applicable consumer-protection laws. If a mandatory local rule provides a stronger remedy, that rule controls.